Manage your account
Pay a bill, file a claim or log in to your carrier’s portal. If you’re not sure which company holds your policy, call us — Hudson Falls 518-747-4136 or Galway 518-882-5080.
Carrier portals & 24-hour numbers
Find your insurance company
Phone numbers below are the carriers’ service lines. For anything else, your Kinney agent is one call away.
Statewide Underwriting Services
Statewide Underwriting Services
Service: 518-672-4712Claims 24/7: 800-721-5001
Kemper Auto & Home (incl. Infinity)
Merchants Insurance Group
Farmers GroupSelect
Farmers GroupSelect (formerly MetLife Auto & Home)
Service & claims 24/7: 800-854-6011
National General
Travelers
Personal billing: 888-564-5043Personal claims: 800-252-4633Business billing: 800-252-2268Business claims: 800-238-6225
Account & claims questions
Should I call the carrier or The Kinney Agency first about a claim?
Either works, but we recommend calling us first during business hours. We will report the claim with you, make sure it is coded correctly, and stay on it until it is paid. After hours, use the carrier’s 24-hour claims line above and let us know the next morning.
Can I pay my bill through The Kinney Agency?
Most carriers now require payment directly through their portal or phone line so it posts instantly; use the links above. If you are unsure which company holds your policy, call us and we will tell you.
My carrier isn’t listed — what do I do?
Call either office. We represent additional carriers for specialty lines and will point you to the right portal.
How do I get an ID card or a certificate of insurance?
Call the office that holds your policy. ID cards can usually be emailed within minutes; certificates of insurance for commercial clients typically go out the same hour.