I was with another local insurance company for many years, going back to my high school days. My rates kept going up, so I decided to shop around. I then moved to another local insurance company. They beat the rate, but only for a couple of years. I soon started to feel that I was just another number. I ran into Susie, one of the ladies at Kinney Insurance Agency, while on my regular coffee run. She didn't push, but offered to help. I stopped in to see her. Wow! The experience was totally different. I felt like she really listened to my needs and there was more of a personal connection. I'm not always about price. I consider the whole, overall experience and Kinney Insurance Agency offered just that. The owner, Todd, was very visible. He would pop over when I was working with Susie just to say hello and ask about my family. He genuinely wanted to get to know me. A relationship of trust soon followed. An example was when they revisited my policy. They noticed I didn't have enough coverage in one area and too much coverage in another area. I felt they were really looking out for me and as a bonus, my overall policy went down. Finally, I wasn't a number anymore!
I started with this business for my personal insurance. I quickly saw that I needed to move my commercial business to Kinney Agency as well after seeing first hand how they treat their customers. I had a claim due to the storms. Todd, the owner, came out personally to help and stayed with me throughout the process, making a stressful event more manageable. The most helpful agency I've ever worked with. Best price too! The service is priceless. We often need a certificate of insurance for contractors general liability, and they take care of this in minutes for us. It's not always about price. You can shop price, but they have consistently beat competitors pricing. The value that comes with their customer service is above and beyond. Lisa does an outstanding job. Her follow though on a claim is second to none. They take care of everything. All my employees love to work with their staff.
My wife and I have both our personal auto and homeowners with Kinney Insurance. The premiums are the most competitive we have found not to mention the personal, courteous service we experience any time we call the office. We refer Kinney Agency to all of our friends and family.
I have used Kinney since my husband and I bought our house in 2013 for homeowners and auto insurance and I would recommend this agency a million times.